Traditional POS Email Receipts: What They Often Leave Behind
Jun 27, 2025
When a customer makes an in-store purchase, the POS system typically asks for an email address to send a digital copy. It sounds simple, but there are a few issues:
1. Friction at checkout
Typing, or worse, correcting a mistyped email address slows things down. Shoppers may hesitate or decline to share their details altogether.
2. Privacy concerns
Retailers collect email addresses, but not every customer wants to provide personal information, especially if they are concerned about spam or data misuse.
3. Inbox clutter and delivery issues
Even with a correct address, receipts often end up in spam folders or get deleted, frustrating customers when they need to find proof of purchase.
4. Limited branding and upselling opportunities
Email receipts provide limited space for personalised offers or visually engaging content.
5. Manual reconciliation problems
Customers may misplace receipts, leaving merchants without immediate feedback and reducing the quality of their sales data.
ReceiptHero: Smart, Secure Digital Receipts Without Emails
ReceiptHero transforms digital receipts by linking them directly to a customer's card or device. This results in a smoother and more secure experience.
Seamless delivery
There’s no need to type anything. Customers can either:
pay with a linked card
scan a QR code on the terminal screen
tap their phone using NFC
The receipt then appears instantly on their device or in their banking app. You can find more at getreceipthero.com.
Prioritising privacy
Since no personal information is collected, there’s no need for an email address. This protects customer data and supports a more trusted retail experience.
Environmentally friendly and cost-effective
ReceiptHero helps eliminate paper waste, reduces receipt printing costs, and can even show the carbon footprint of a purchase, allowing retailers to demonstrate their commitment to sustainability.
Marketing and loyalty opportunities
Receipts are fully brandable, with space for logos, colours, vouchers, carbon data, loyalty points, and custom offers or surveys.
Better analytics and data control
Digital receipts are structured and can be integrated into banking, accounting, and POS systems. This allows merchants to gain GDPR-compliant insights and helps customers with expense management.
How It Works for Retailers and Shoppers
ReceiptHero connects with existing POS and payment terminals in minutes. There’s no need for manual input or long integrations.
Delivery options include:
Card-linking – customers automatically receive a receipt when they pay with a linked card
QR codes – instantly scan from a display
NFC tap – use a mobile phone at the terminal
Fetch later – customers can retrieve receipts via the ReceiptHero app or website if needed
Head-to-Head comparison
Feature | POS Email Receipts | ReceiptHero Digital Receipts |
|---|---|---|
Ease for customer | Requires typing an email address | Tap, scan or pay, with no manual entry |
Privacy | Email address required | No personal data collected if not required to. |
Speed | Slows down the checkout | Instant, hassle-free delivery |
Branding | Basic email format | Fully customisable receipts with branding |
Receipt retrieval | Easily lost in inboxes | Stored in merchant apps, expense platforms or customer profiles |
Analytics | Limited and inconsistent | Structured, integrated and GDPR compliant |
Why ReceiptHero Makes a Difference
Faster checkout with no need to type anything
Greater trust by respecting customer privacy
More engaging receipts with personalisation and offers
Lower costs and environmental impact
Stronger insights through reliable, compliant data
Works with today’s hardware, requiring little change
Traditional email receipts rely on customers to share their personal details and manually manage their purchase history. In contrast, ReceiptHero provides a smoother, more secure and environmentally friendly alternative. It requires no extra input from the customer and offers far greater benefits to the retailer.
If you are looking for a simple way to modernise your checkout experience, support loyalty and reduce operational friction, ReceiptHero is worth exploring. Contact the team to learn more or request a demo.