The hidden friction in app based receipts and how to fix it

Many shoppers assume that using a merchant’s mobile app automatically provides them with digital receipts. In reality, what most apps offer is a receipt trapped inside the app, visible only in the purchase history screen. If the customer needs to use that receipt elsewhere, they often end up taking screenshots or copying text manually. Some merchants send email receipts instead, sometimes with a PDF attachment, but often as plain text. For users who need receipts for business travel, company reimbursements, or accounting purposes, this becomes a frustrating and time consuming process.

ReceiptHero solves this by turning in app receipts into real digital receipts that can move beyond the merchant’s own environment. When a merchant integrates with ReceiptHero, those receipts can be delivered directly to corporate card issuers like Airplus or Zevoy, or sent into leading expense management platforms such as Visma M2, Fennoa, or eTasku. The end result is a seamless flow of transaction data from app to accounting, with no need for screenshots or manual uploads.

This approach is already live with several major operators. VR, Finland’s state run rail operator, uses ReceiptHero to send receipts out of their app straight into supported corporate systems. 02Taksi, one of the largest taxi aggregators in the region, has also adopted the same solution, providing business travelers with automatic, reliable receipt delivery.

Integrating ReceiptHero into an existing app is a fast process and allows merchants to serve business customers more effectively. By removing the friction around receipts and expenses, merchants can encourage more corporate users to adopt and rely on their apps, increasing repeat usage and overall loyalty.

Why in app receipts fall short

Most app based receipts are built for viewing, not for sharing or compliance. They are often isolated inside the app’s purchase history, lacking structured data or export options. For business users this means extra steps, including forwarding emails, saving PDF files in different systems, or relying on manual reporting. These gaps create friction for both employees and finance teams, who expect automated and accurate expense flows.

What makes real digital receipts different

Real digital receipts are structured, machine readable, and can move automatically between systems. With ReceiptHero, merchants gain the ability to deliver transaction level data directly to the tools used by business travelers, finance departments, and accounting teams. The data stays consistent, complete, and compliant. This builds trust with corporate customers while reducing support tickets related to missing or incorrect receipts.

Merchant value beyond the receipt

For merchants, the benefits extend beyond fulfilling a simple receipt request. When receipts flow automatically to corporate platforms, corporate customers become more loyal to the merchant’s app. This often leads to increased app adoption for work related purchases, more frequent usage, and better visibility into business customer segments. In competitive verticals like mobility, travel, and hospitality, this can be a clear differentiator.

Quick integration for fast impact

The ReceiptHero integration is designed to be lightweight. Merchants with in app ordering can activate the feature quickly and start delivering proper digital receipts without reworking their existing systems. This helps product teams ship improvements faster, finance teams reduce back office work, and business customers enjoy a smoother experience.

By upgrading from basic in app receipts to real digital receipts, merchants position their apps as business friendly solutions that remove friction and support modern accounting workflows. ReceiptHero is already helping leading operators raise the standard for digital receipts, and any merchant offering in app ordering can tap into the same benefits.